Frequently Asked Questions (FAQs)

Does Suplaud reverse osmosis system need electricity?

Yes, our reverse osmosis system requires electricity to function properly under the sink.

Yes, the RO filter in our system reduces TDS by filtering out salts and minerals, ensuring high-quality purified water. Regular filter replacements are necessary to maintain optimal TDS reduction.

The system is designed for a 30-minute DIY installation. You can follow the installation steps in the YouTube video linked here: https://youtu.be/ArT_v7WYjao. However, for optimal performance, professional installation is recommended. 

Yes, the reverse osmosis (RO) system needs drilling two holes for installation. One hole (1 inch) is for the RO faucet, and the other (1/4 inch) is for connecting the waste water pipe with the drainpipe.

The replacement frequency may vary, but generally, the RO filter can last up to 36 months, CB filters last around 12 months, and CF filters last about 12 months. It’s recommended to regularly monitor the corresponding filter indicator for timely replacement. 

The provided faucet is specifically designed to work seamlessly with the machine, ensuring optimal performance and functionality. If you wanna use your own faucet with the machine, please be aware that compatibility issues may arise.

The machine must be connected to the provided faucet for dispensing water and is not intended for direct connection to the main kitchen faucet or the main water supply pipe.

The system is effective in removing 1000+ contaminants, including heavy metals, chemicals, sediments, and microorganisms, ensuring clean and safe drinking water.

The system is designed with an automatic shut-off feature to stop working after 35 minutes of continuous water production, saving water and reduce your energy bills.

Yes, the system is specifically designed to purify municipal tap water. Although it works well with different water sources, optimal performance and longevity are ensured when used with treated city water.